Coaching Services Terms & Conditions

1. Services Provided

Sheena Castle agrees to provide coaching services (session frequency/duration) as agreed upon via [e.g., Zoom/phone]. Coaching is a partnership to maximize personal/professional potential, not a substitute for mental health counseling. 

2. Confidentiality

Both parties agree to keep all conversations, written communications, and data shared during sessions confidential. Exceptions include legal requirements (court orders/subpoenas), imminent risk of harm to self or others, or illegal activities. 

3. Fees and Payment

  • Payment: Fees are due upfront/before sessions and can be completed through the website’s scheduling page.

  • Late Payments: Overdue payments may result in suspension of services.

  • Refunds: Due to the nature of services, no refunds are provided. 

4. Cancellation & Rescheduling Policy

  • Notice: Clients must provide at least 72 hours notice to cancel or reschedule a session. Please reach out if you are struggling with this deadline to discuss.

  • Missed Sessions: Late cancellations or "no-shows" will result in the session being forfeited without refund. 

5. Limitation of Liability & Disclaimer

  • No Guarantees: The Coach makes no guarantees regarding specific results, and the Client takes full responsibility for their own actions and outcomes.

  • Liability: The Coach is not liable for any direct or indirect damages resulting from the coaching relationship. 

6. Termination

Either party may terminate the agreement with one week's written notice. 

7. Intellectual Property

All materials, tools, or techniques shared by the Coach are proprietary and for the Client's personal use only. 

8. Governing Law

These terms are governed by the laws of AZ/United States. 

Privacy Policy for Sheena Castle.Com

Effective Date: January 1, 2026

This Privacy Policy describes how Sheena Castle/SheenaCastle.com ("we," "us," or "our") collects, uses, and discloses your personal information when you use our coaching services or visit our website. 

1. Information We Collect
We collect personal information that you provide to us, including: 

  • Contact Data: Name, email address, phone number, mailing address.

  • Account Data: Username and password if using a client portal.

  • Coaching Data: Information shared during sessions, including goals, personal challenges, and progress updates.

  • Payment Data: Processed securely through [e.g., Stripe/PayPal] (we do not store full credit card numbers). 

2. How We Use Your Information
We use your information to:

  • Provide and manage coaching sessions.

  • Process transactions and send invoices.

  • Send administrative information, such as updates to terms or policies.

  • Send marketing communications (if you have opted in). 

3. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third-party service providers (e.g., email service providers, scheduling software like Acuity, payment processors) necessary to operate our business. We may disclose information if required by law. 

4. Data Security
We implement security measures, such as SSL technology and encrypted databases, to protect your information. 

5. Your Rights and Choices
You have the right to:

  • Access, correct, or delete your personal information.

  • Opt-out of marketing emails.

  • Ask us to stop using your data for certain purposes. 

6. Data Retention
We retain your personal data for as long as necessary to provide our services, and for a period thereafter (e.g., 6 years) for legal and tax purposes. 

7. Children's Privacy
Our services are not intended for individuals under 18 years of age. 

8. Contact Us
For questions or to exercise your rights, please contact us at:
Sheena@sheenacastle.com